Frequently Asked Questions
Everything you need to know about your next Sister Jane find.
What is Sister Jane's shipping policy?
We offer standard and express shipping worldwide. Orders are typically processed within 1-2 business days, and delivery times vary by location, usually ranging from 3-7 business days.
How do I return an item?
We accept returns within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please use our online portal to initiate your return request.
How do I know which size to choose?
Each product page includes a detailed size guide with specific measurements. As our silhouettes range from slim-fit to oversized, we recommend checking the individual 'Fit' notes for each garment.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Klarna and Clearpay in select regions.
Are your collections limited edition?
Yes, we launch new capsule collections every six weeks in limited quantities to maintain exclusivity and reduce overproduction. Once an item is sold out, it is rarely restocked.
Do I have to pay import duties and taxes?
For UK and EU customers, duties are included. For international orders outside these regions, customs duties and taxes may be applied by your local authorities upon arrival.