Returns & Exchanges
At Sister Jane, we want you to be completely in love with your unique pieces, so if your order isn't quite right, you have 14 days from receipt to return it for a refund. Please ensure all items are returned in their original condition with all signature tags and packaging intact.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Carefully place the garments in their original packaging, ensuring all Sister Jane tags are attached and the items are unworn.
Ship the Parcel
Generate and print your prepaid shipping label from the portal, then drop off your package at the designated courier location.
Receive Your Refund
Once our boutique team inspects your return, we will process your refund to the original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing